Lietuvių
Русский
ARDENA, UAB
Company code: 221508790
VAT ID: LT215087917
+370 (618) 44 333
info@sviestuvai.lt
I. General Provisions
1.1. These Terms and Conditions (hereinafter – the Terms) are established to ensure the rights of you (hereinafter – the Buyer) and UAB “Ardena” (hereinafter – the Seller), which sells goods in the online store www.sviestuvai.lt (hereinafter referred to as the “Store”) and UAB “Ardena” (hereinafter referred to as the “Seller”), to define the obligations and responsibilities of both parties, and to establish other provisions related to the purchase and sale of goods in the Store.
1.2. Detailed information about the Seller is provided in the “Contacts” section of the online Store.
1.3. These Terms apply whenever the Buyer uses the online Store in any manner or form: reviews the assortment of goods offered in the Store, places an order for goods, provides personal or other data, makes payment for ordered goods, receives the goods, reads and comments on the information available in the Store, and/or performs any other actions related to the use of the online Store and the offers provided by the Seller therein.
1.4. Before using the Online Store and the offers provided by the Seller therein, the Buyer must carefully read and familiarize themselves with these Terms and Conditions. By purchasing goods in the Online Store, the Buyer confirms that they agree to the application of these Terms and Conditions.
1.5. The Seller is exempt from any liability in cases where losses or other negative consequences arise because the Buyer failed to familiarize themselves with the online Store’s Terms and Conditions, recommendations, or the information provided, even though they had the opportunity to do so.
1.6. The Seller reserves the right to unilaterally amend the Terms and Conditions at any time by publishing the amended Terms and Conditions on the online Store’s website. The amendments take effect upon publication and apply to all transactions concluded after publication.
II. Conclusion of the Contract
2.1. Contracts for the sale of goods (hereinafter referred to as “Contracts”) in the online Store are concluded in electronic form. When concluding these Contracts with Buyers, the Seller is guided by the Civil Code of the Republic of Lithuania.
2.2. The following are entitled to make purchases in the Seller’s online Store: legally competent natural persons; minors between the ages of fourteen and eighteen, provided they have the consent of their parents or guardians, except in cases where they independently manage their own income; legal entities; as well as authorized representatives of all the persons listed above. By agreeing to these Terms, the Buyer confirms that they have the right to make purchases in the Seller’s online Store.
2.3. The Contract for the Sale of Goods between the Buyer and the Seller is deemed concluded and enters into force from the moment the Buyer, having created a shopping cart in the online Store, After specifying the delivery/pickup address and other required information, selecting a payment method, and reviewing and confirming their agreement to these Terms, the Buyer clicks the “Confirm Order” link. In cases where the Buyer does not agree with all or part of the Terms, they must not place an order for the goods. If the Buyer has contacted the online store’s representatives or managers directly and, having received a prepared offer, has confirmed it by making a payment for the remote purchase of goods, all provisions of this agreement apply to them.
2.4. After the conclusion of the Sales Contract, the Seller shall additionally send the Buyer an automated email notification confirming receipt of the Buyer’s order, specifying the items ordered, their exact quantities and prices, and the assigned order number. The notification is sent to the Buyer at the email address provided in the Buyer’s registration form or in the order form.
2.5. These Terms and Conditions, the Delivery, Payment, and Return policies published in the Online Store, information about the Seller, as well as the electronic notification sent by the Seller to the Buyer regarding the receipt of the order, are considered an integral part of the Agreement between the Buyer and the Seller.
2.6. Each Agreement concluded electronically between the Buyer and the Seller is stored in the Online Store’s database.
2.7. The Agreement concluded between the Buyer and the Seller remains in effect until the parties have fully fulfilled their obligations under the Agreement or until its termination in accordance with the procedure set forth in these Terms and Conditions.
III. Products and Their Prices
3.1. The characteristics of each product sold are specified in the description provided for the respective product in the Online Store. The Seller shall not be liable if the color, shape, or other parameters of the products displayed in the Online Store do not match the actual color, shape, or other parameters of the products due to the characteristics and/or settings of the Buyer’s display device.
3.2. The Seller has the right to change the product selection and prices in the Online Store at any time without prior notice to the Buyer.
3.3. The price of each item for sale is listed in euros and is indicated in the Online Store next to the relevant item, in the Buyer’s order, and in the electronic notification of order receipt sent by the Seller to the Buyer. The Seller undertakes to sell the goods at the prices in effect at the time the Buyer submits the order to the Seller.
3.4. Value-added tax (VAT) is included in the price of the product.
3.5. The price of the goods does not include the fee for delivery to the Buyer. The fees applicable for delivery of the goods are specified in Section 5.2 of these Terms and Conditions.
3.6. The Seller has the right, at its discretion, to set a minimum shopping cart amount, i.e., the minimum amount required for the Buyer’s order to be processed.
IV. Payment for Goods
4.1. The Buyer shall pay for the goods and their delivery in one of the following ways:
4.1.1. by making a standard advance bank transfer from the Buyer’s bank account to the Seller’s account (the Seller’s account details are provided in the order confirmation email).
4.1.2. via the "Paysera" payment system
4.1.3. in cash or by payment card upon pickup of the goods at the Seller’s stores.
4.2. When paying for the goods and their delivery via advance bank transfer, the Buyer must enter the order number—which was provided to the Buyer in the electronic order confirmation—in the “Payment Purpose” field of the payment form. If the Buyer fails to specify the exact order number in the “Payment Purpose” field, the order fulfillment may be delayed.
4.3. The Seller shall begin processing the Buyer’s order only after receiving full payment for the goods and their delivery (except in cases where the Buyer has chosen to pick up the goods in person at the store). Payment is considered complete when the full amount due is received and credited to the Seller’s bank account.
4.4. The Buyer must pay for the goods and their delivery no later than within 3 (three) business days after the conclusion of the sales contract (except in cases where the Buyer has chosen to pick up the goods by visiting the showroom). If the Buyer fails to make payment within the first 2 (two) business days, a reminder regarding the submitted order and the need to pay for it will be sent to the Buyer at the email address provided in the Buyer’s registration form or the submitted order form. If the Buyer fails to pay for the goods and their delivery within 3 (three) business days after the conclusion of the Purchase Agreement, it shall be deemed that the Buyer has withdrawn from this Agreement, and the corresponding order shall be canceled, and the Buyer will be notified of this at the email address provided in their registration form or in the order form.
4.7. The Seller undertakes to provide the Buyer with all necessary and accurate information required for payment for the goods and their delivery services. However, the Seller assumes no liability for any improper services provided by the banks through which the Buyer’s payment to the Seller was processed, or for any related losses. Furthermore, the Seller assumes no liability arising from errors made by the Buyer when creating and executing a payment order (e.g., incorrect account number provided/entered, incorrectly submitted order code, etc.) and any related losses and/or other negative consequences.
V. Delivery of Goods
5.1. The Goods are delivered at the Buyer’s expense by the Seller or by a courier service provider acting on the Seller’s behalf (hereinafter referred to as the “Courier”). Delivery of the Goods is carried out throughout the territory of the Republic of Lithuania, excluding the Curonian Spit. Goods are delivered to the address specified by the Buyer during registration or on the order form.
5.2. The following delivery fee applies to the delivery of goods:
5.2.1. Delivery costs throughout the territory of the Republic of Lithuania (excluding the Curonian Spit) are covered by the Seller (when the order amount is not less than 45 EUR; otherwise, a 3,99 EUR delivery fee applies);
5.2.2. Goods are not delivered to the Curonian Spit. If the Buyer nevertheless wishes to negotiate delivery of goods to the Curonian Spit, the Buyer has the right to contact the Seller regarding this matter.
5.3. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the required goods are not available in the Seller’s warehouse, and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery. The delivery period begins after the Seller receives payment from the Buyer for the goods and delivery services (except in cases where the Buyer has chosen to pick up the goods by visiting a retail store). If the Buyer has chosen to pay in cash or by payment card upon pickup at the showrooms, the delivery period shall be calculated from the moment the Sales Contract between the Buyer and the Seller is concluded.
5.4. Ordered goods must be picked up no later than within 3 (three) business days, calculated from the Seller’s confirmation that the order is “Delivered to the showroom” and is ready for pickup, if the Buyer has chosen this delivery method.
5.5. In all cases, the Seller shall be exempt from liability for delays in delivering the goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s own fault or due to circumstances attributable to the Buyer.
5.6. If the delivery of the goods is delayed by more than 30 business days for reasons not attributable to the Buyer or circumstances related to the Buyer, and the parties are unable to agree on an extension of the delivery deadline or the replacement of the ordered goods with similar or other goods available in the online Store, the Buyer has the right to cancel the Contract, and the Seller undertakes to refund the money paid by the Buyer within 14 days of the cancellation of the Contract. The money is refunded to the bank account from which the payment was made or to another account specified by the Buyer in the notice of withdrawal from the Contract.
5.7. Goods are delivered on business days from Monday to Friday at a time agreed upon in advance with the Buyer.
5.8. If, due to the Buyer’s fault or circumstances attributable to the Buyer, the delivery and transfer of the goods to the Buyer did not take place within the time agreed upon by the parties (e.g., upon delivery of the goods to the address specified by the Buyer, it turns out that the delivery address was incorrect or neither the Buyer nor another person authorized to receive the goods was found at the specified address, etc.), the Seller or a Courier acting on its behalf shall contact the Buyer again and agree on a new delivery time suitable for both parties. The Seller has the right to require the Buyer to pay an additional delivery fee for such a repeat delivery of the goods. If the Buyer unreasonably fails to accept the goods and during their redelivery, it shall be deemed that the Buyer has withdrawn from the Contract, and the Buyer’s order shall be canceled, with the Buyer being notified of this via the email address provided in their registration form or order form. In such a case, the Seller undertakes to refund the money paid by the Buyer within 5 calendar days after the withdrawal from the Contract, deducting the fees for all completed deliveries from the refund amount. The money is refunded to the bank account from which the payment was made.
5.9. Upon delivery of the goods to the address specified by the Buyer, the goods shall be handed over to the Buyer or to any other person present at the address specified by the Buyer. The Buyer confirms their understanding that any person present at the delivery address specified by the Buyer (hereinafter referred to as the Buyer’s representative) shall be deemed an authorized person to accept the goods.
5.10. Upon delivery of the goods, the Buyer (the Buyer’s representative) must, together with the Seller or Courier (as the case may be) who delivered the goods, check the condition of the shipment (whether the packaging is crushed, wet, torn, or otherwise externally damaged), the assortment, quantity, and quality of the goods. Upon noticing any damage to the external appearance of the shipment and/or goods, or discrepancies in the assortment and/or quantity of the goods, the Buyer (or the Buyer’s representative) must note this on the shipment delivery confirmation provided by the Seller or Courier (VAT invoice, waybill, or other similar document) and draw up and sign, together with the Seller or Courier, a free-form report of damage to and/or discrepancies in the shipment and/or goods. If the Buyer (the Buyer’s representative) has not performed these actions in the presence of the Seller or the Courier, the Buyer shall not be entitled to make claims against the Seller regarding damage to the external appearance of the shipment and/or goods, or discrepancies in the assortment and/or quantity of the goods. Any damage or discrepancies recorded at the time of delivery shall be resolved in accordance with the procedure and within the timeframe agreed upon by the Buyer and the Seller.
5.11. Once the Buyer (or the Buyer’s representative) has signed the delivery confirmation (VAT invoice, bill of lading, or other similar document) without any comments, it shall be deemed that the goods have been delivered in undamaged packaging, and that the assortment, quantity, and quality of the goods comply with the terms of the Purchase Agreement.
VI. Return of Quality Goods and Warranty Service
6. The online store at www.sviestuvai.lt provides a legal warranty of no less than 2 years for the goods sold. This requirement is established in Article 6.364 of the Civil Code.
6.1. The Buyer has the right, without stating a reason, to withdraw from the Purchase and Sale Agreement concluded in the online Store by notifying the Seller in writing within 30 calendar days from the date of delivery of the goods. The Buyer’s written notice of withdrawal from the Agreement must be sent to the email address: info@sviestuvai.lt.
The list of contracts that cannot be rescinded is provided in Article 6.228(10)(2) of the Civil Code
6.2. The Buyer may exercise the right to cancel the Contract of Sale specified in Section 6.1 of these Rules only if the returned item meets the following requirements:
6.2.1. the goods must not have been used (assembled); they must be undamaged and have not lost their value;
6.2.2. the product must be presented in the manufacturer’s original packaging (the packaging may have been altered only to the extent necessary to inspect the product) and must not have lost its marketable appearance;
6.2.3. the product must retain all attached labels.
6.3. The Buyer must deliver the returned goods (by courier or in person) to the Seller at the address Vytenio g. 20, Vilnius; Pramonės g. 17B, Šiauliai; or Minijos g. 42, Klaipėda, covering all related costs.
6.4. Along with the returned item, the Buyer must submit to the Seller a completed return/exchange request form (specifying the returned item and the Buyer’s bank account to which the refund for the returned item is to be transferred), as well as a document proving the purchase from the online Store (VAT invoice) and the warranty card, if issued.
6.5. Upon receiving the Buyer’s written notice of withdrawal from the Sales Contract as specified in Section 6.1 of these Terms, the Seller shall refund the Buyer the amount paid for the goods within 5–10 calendar days (the delivery fee shall be refunded if it was charged when placing the order (5.2.1)), provided that the returned goods meet the requirements specified in Section 6.2 of these Rules.
6.6. Defects in sold goods are remedied, goods of unsatisfactory quality are replaced with goods of satisfactory quality, and goods are returned in accordance with the Civil Code of the Republic of Lithuania.
6.7. These return provisions apply only to online purchases.
6.8. The warranty does not apply to any goods purchased through any channel in the following cases:
6.8.1. if the product has been used in violation of the operating conditions specified in the product’s user and installation manual;
6.8.2. if the product is mechanically damaged and such damage to the product or packaging was not documented in writing at the time of sale/receipt;
6.8.3. if the defect arose due to illegal or improper power sources, power supply or electrical network disruptions, defects in the building’s electrical wiring, improper installation work, etc.;
6.8.4. if the product was used for purposes other than those for which it was intended;
6.8.5. the product packaging;
6.8.6. defects caused by foreign objects, materials, or liquids entering the packaging or the interior of the product, as well as corrosion, oxidation, etc., of the product;
6.8.7. if the causes of the defect are natural disasters (lightning, flood, fire, etc.) or other unforeseen events for which the seller or manufacturer of the goods cannot be held liable, either in whole or in part;
6.8.8. for defects arising in conjunction with the use of additional or installation materials or spare parts that are not original or recommended;
6.9.9. if the malfunctions were repaired by a service technician or person not authorized by the manufacturer;
6.9.10. if the stickers on the devices, goods, or components have been damaged;
6.9.11. if the product was disassembled or otherwise altered after purchase;
6.9.12. if the Buyer cannot prove that the product has not been used, hung, or installed.
6.9.13. The warranty also does not apply if the Buyer fails to provide one of the following documents confirming the purchase: a cash register receipt; a VAT invoice; a purchase receipt; or a purchase and sale agreement, or if the warranty period has expired.
6.10. If the defect is not confirmed or if the defect is not covered by warranty obligations and free service, the Buyer shall bear all costs related to transporting the product to the service center, diagnosing the defect, and repairing it.
6.11. If, after being notified of the possibility to collect the goods following repair, the Buyer fails to collect them, the Seller shall have the right to dispose of the goods three months after the completion of the repair.
6.12. Upon picking up the goods, the Buyer must inspect the quality and condition of the goods before accepting them. Claims regarding quality (scratches, breaks, and other types of damage caused during transportation, assembly, carrying, or due to other actions of the Buyer after acceptance of the goods) will not be accepted after the goods have been collected from the Seller.
6.13. The warranty is valid with the purchase document.
6.14. A Buyer who believes that their rights have been violated must contact the Seller in writing no later than three months from the date of the violation and set forth their claims. The Seller must review the request free of charge within 14 days and provide a detailed, reasoned written response supported by documentation. If the issue cannot be resolved, the Buyer has the right to contact the entity responsible for resolving consumer disputes out of court (the State Consumer Rights Protection Authority, address: Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to file a lawsuit.Consumer disputes are resolved out of court by the State Consumer Rights Protection Authority, located at Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.
6.15. The buyer may submit requests or complaints regarding potential violations of consumer rights via the online consumer dispute resolution platform http://ec.europa.eu/odr/.
VII. Processing of Personal Data
7.1. Registration is not required when the Buyer orders goods in the online Store; however, to ensure proper order fulfillment, the Buyer must provide personal data such as first name, last name, email address, delivery address, phone number, and other information specified in the order.
7.2. The Buyer confirms that they are aware of their right to refuse to provide their personal data, but understands that personal data is required and necessary for the fulfillment of the order; and if the Buyer fails to provide such data and does not consent to its processing for the purposes specified in Section 7.5 of these Terms, the Contract of Sale cannot be concluded or fulfilled.
7.3. By registering on the online Store and/or placing an order for goods, the Buyer confirms that they agree to provide their personal data as specified in these Terms, in the registration form and the order form, and does not object to the Seller processing this data for the purposes specified in Section 7.5 of these Terms.
7.4. The Buyer has the right to access their personal data processed by the Seller and to learn how it is processed, to request the correction, destroy their personal data, or suspend data processing activities (except for storage) when the data is processed in violation of the laws of the Republic of Lithuania, and to object to the processing of their personal data.
7.5. The Buyer’s personal data is collected and processed for the following purposes: to enter into the Agreement, to process orders for goods, to issue financial documents, to resolve issues related to the delivery and transfer of goods, and to fulfill other contractual obligations. The Buyer agrees that their contact personal data may be processed for the purpose of marketing the goods offered by the Seller. The Buyer has the right to object to such processing of personal data for marketing purposes at any time.
7.6. The Seller has the right to disclose the Buyer’s personal data to third parties of its choice solely for the purposes specified in Section 7.5 of these Terms and only to the extent necessary to achieve those purposes. In no other cases shall the Buyer’s personal data be disclosed to third parties without the Buyer’s prior consent, except where the Seller is required to do so under the laws of the Republic of Lithuania.
7.7. When registering in the Online Store, filling out an order form, or otherwise using the Online Store, the Buyer must provide complete and accurate information. If the information provided by the Buyer changes, the Buyer must update it immediately. The Buyer is responsible for the accuracy of the information provided in the registration form, order form, or otherwise when using the Online Store, and assumes responsibility for any consequences arising from the incorrectness or inaccuracy of the information provided.
7.8. By registering in the Online Store and ordering goods, the Buyer agrees to keep their login credentials secure and not disclose them to anyone. If the Buyer loses their login credentials, they must immediately notify the Seller. The Buyer is responsible for the disclosure of their login credentials to third parties. If a third party uses the offers provided by the Seller in the Online Store by logging in with the Buyer’s login credentials, the Seller shall consider that person to be the Buyer.
7.9. By agreeing to the General Terms and Conditions, you agree that if you select the "Master Service," your data will be transferred to the third party getfix.lt. The following data is transferred: first name, company name (if applicable), email address, phone number, specified delivery address, provided description, and information about the purchased goods.
The data provided is required when ordering services on the getfix.lt platform. It is stored for 5 years from the last use of the service.
Getfix Terms and Conditions are available at: https://getfix.lt/taisykles-ir-salygos/
The Getfix Privacy Policy is available at: https://getfix.lt/privatumo-politika/
VIII. Final Provisions
8.1. If the Buyer attempts to interfere with and/or interferes with the smooth operation and/or stable functioning of the Online Store or breaches their obligations, the Seller has the right at any time, without prior notice, to restrict or suspend (terminate) the Buyer’s ability to use the services of the online Store.
8.2. The Seller has the right to temporarily or indefinitely suspend (terminate) the Store’s operations without notifying the Buyer.
8.3. The Buyer and the Seller agree that all information provided on the online Store’s website (including, but not limited to, these Terms and Conditions, the Delivery, Payment, and Return policies, information about the Seller, the goods offered for purchase and their characteristics, etc.) shall be deemed to have been provided to the Buyer in writing.
8.4. The Seller sends all notifications of any kind to the Buyer at the email address provided in the registration form or the order form.
8.5. The Buyer shall send all notifications, inquiries, complaints, and the like to the email addresses specified in the “Contacts” section of the Seller’s online store.
8.6. These Terms and Conditions do not in any way limit, and under no circumstances may be construed as limiting, the rights of the Buyer (consumer) as established by the laws of the Republic of Lithuania. These Terms and Conditions have been drawn up in accordance with the laws of the Republic of Lithuania. The Contract of Sale concluded between the Buyer and the Seller is governed by the laws of the Republic of Lithuania.
8.7. All disputes between the Buyer and the Seller arising from or related to the Contract for the Sale of Goods shall be resolved through negotiations between the parties. If no agreement is reached, the disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
